To oversee the configuration, implementation, maintenance, and documentation of all IT related hardware and software. This employee will work with all levels of County staff to analyze, troubleshoot, and resolve IT related issues or to propose and implement new products. Under direction of a supervisor, the IT Generalist III is responsible for provisioning, installation, configuration, operation, and maintenance of systems hardware, software and related infrastructure. The candidate will provide leadership and mentoring to the other IT staff members. The candidate must employ a best-practices approach to issue resolution. The IT Generalist III will be responsible for supporting multiple systems within Santa Fe County. The IT Generalist III will resolve complex issues and perform a full range advanced production support activities. Serve as the technical expert in the Public Safety area and ensure resolution of all escalated issues and projects.